Terms and conditions

Gene & Rita is a registered business to 83 Front Street, Monkseaton, NE25 8AA.


We offer a 3-5 working days standard delivery for £2.99. If you require a quicker delivery, please contact us directly and we will try our best to help. An express next day delivery option will be available soon. Orders are dispatched Monday – Friday only. Orders placed following 2pm Friday, and over the weekend, will be processed on the Monday.


If you wish to exchange an item please email us with all the details of your order within 14 days of purchase. You can also return orders to store within our 14 day return policy. To return to store, you must have your order form and the tag or sticker must still be attached. All shoes must be boxed and un-worn. Please note: you cannot return dance-on tan, Chilly’s bottles and food pots, tights, and underwear for hygiene reasons. If you wish to return via post, please email us with your order number for a returns address.

When returning items via post for an exchange or refund, it is your responsibility to return the goods to us at your own cost unless there has been an error in your order. We recommend that you send the return shipment tracked or signed for, as you are still responsible for the goods and will be liable for damage to them until we receive them.

Please note, it can take up to 14 working days to process a refund.

Gift vouchers

If you wish to use a gift card online, please email us with the voucher number and we will give you a unique code which can only be redeemed once.

If there is anything we can help with, please contact us via email and we will do our very best to sort it for you.


Please double check the size of your order. A lot of our stock/shoes come in European or US sizes which we convert to UK sizes, therefore the size on the box/tag may not be the UK size!

Personalised uniforms

We offer a personalised uniform service which can be discussed via telephone, email, or message. If you have any questions, please get in touch. A pricing list can be sent via email.

Some of the images used on this website do not belong to Gene & Rita.

Gene & Rita shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

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